An illustrative example
Bot audit
How we audit a bot on a client's website, a sample report and a training before/after example.
This example illustrates our audit approach. It is not a report about an actual client.
- Before we start, we agree on the bot's tasks, the sources of correct answers and how to send test requests.
- Using the link to the website, we check what a visitor sees.
- We check typical customer questions, follow-up questions, answers when information is missing and request delivery to the recipient.
- Finding the cause of a failure and repairing it may require access to settings, code or logs.
Before
You How much does a website bot cost?
Bot Lab A website bot costs 5,000 rubles.
You I want to order. My phone is +7 900 000-00-00.
Bot Lab Thank you! We will contact you.
After
You How much does a website bot cost?
Bot Lab We price it on estimate. It depends on the option — text, voice or voice with a character — and on integrations. Tell me about your website and what the bot should do, and I will prepare a request for an estimate.
You I want to order. My phone is +7 900 000-00-00.
Bot Lab I have prepared a request. Service: bot for an existing website. Contact: +7 900 000-00-00. Please check the description and the contact and press “Send”.
After “Send” is pressed, the site saves the request and only then shows its number.